Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies when you visit our online gaming platform. We are committed to transparency regarding data collection and providing you with control over your privacy preferences while ensuring optimal gaming experience and regulatory compliance under UK gambling legislation.
What Are Cookies
Cookies are small text files stored on your device when you visit our website. These files contain information that helps us recognise your browser, remember your preferences, and improve your gaming experience. Cookies enable essential functions like maintaining secure login sessions, processing transactions, and delivering personalised content relevant to your gaming interests.
Similar technologies include web beacons, pixel tags, and local storage objects that serve comparable purposes in enhancing website functionality and user experience. These technologies work together to ensure seamless navigation, secure gameplay, and compliance with responsible gambling requirements.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable core website functionality, secure login, payment processing, and age verification compliance | Session or up to 1 year |
| Performance Cookies | Collect anonymous usage statistics, monitor website performance, and identify technical issues | Up to 2 years |
| Functional Cookies | Remember user preferences, language settings, gaming history, and deposit limits | Up to 1 year |
| Marketing Cookies | Deliver targeted promotions, track campaign effectiveness, and personalise advertising content | Up to 2 years |
Legal Basis for Cookie Usage
Our cookie usage complies with UK Data Protection Act 2018, GDPR requirements, and regulations set by the UK Gambling Commission. We process cookie data based on legitimate interests for essential website operations, contractual necessity for service delivery, and your explicit consent for non-essential tracking technologies.
For cookies related to responsible gambling measures, age verification, and anti-money laundering compliance, processing is necessary for legal obligation fulfilment. Marketing cookies require your explicit consent, which you can withdraw at any time through our preference centre or browser settings.
Cookie Management and User Control
You maintain full control over cookie preferences through multiple mechanisms. Our cookie banner appears on first visit, allowing you to accept all cookies, reject non-essential ones, or customise preferences by category. Your choices are remembered and can be modified anytime through the preference centre accessible via our privacy policy page.
- Essential cookies cannot be disabled as they ensure website security and regulatory compliance
- Performance and functional cookies can be toggled on or off based on your preferences
- Marketing cookies require explicit opt-in consent and can be disabled without affecting core gaming functionality
- Third-party cookies from payment providers and security services may have separate consent mechanisms
Browser Cookie Settings
All modern browsers allow cookie management through their settings menus. However, disabling certain cookies may impact website functionality, including login capabilities, payment processing, and personalised gaming features. Below are instructions for popular browsers used by our players.
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Site permissions > Cookies and site data
- Internet Explorer: Tools > Internet Options > Privacy > Advanced
Third-Party Cookies and Integration
Our gaming platform integrates with various third-party services essential for operations, including payment processors, game providers, security services, and analytics platforms. These partners may set their own cookies subject to their respective privacy policies and cookie notices.
Third-party cookies enable secure payment processing, fraud prevention, game content delivery, and customer support functionality. We carefully select partners who comply with UK data protection standards and provide adequate privacy safeguards for player information.
Social media integration, live chat support, and promotional content may involve additional third-party cookies. You can manage these through your social media account settings or by using browser privacy tools that block cross-site tracking.
Data Retention and Storage
Cookie data is retained for periods necessary to fulfil stated purposes, typically ranging from session duration to two years maximum. Essential cookies expire when you close your browser or log out, while preference cookies persist to remember your choices across sessions.
Analytics and marketing cookies have longer retention periods to enable meaningful trend analysis and campaign optimisation. All cookie data is stored securely using encryption and access controls, with regular purging of expired information to minimise data retention.
Upon account closure or withdrawal of consent, we delete or anonymise cookie data within reasonable timeframes, except where retention is required for legal compliance, fraud prevention, or dispute resolution purposes under UK gambling regulations.
Contact Information and Policy Updates
This Cookie Policy was last updated on December 15, 2024, and may be revised periodically to reflect operational changes, legal requirements, or technological developments. Material changes will be communicated through website notices and email notifications to registered users.
For questions about cookie usage, data processing, or privacy rights, contact our Data Protection Officer through the designated contact form or email address provided in our main Privacy Policy. We respond to all privacy inquiries within statutory timeframes and provide clear explanations of our data practices.